The is a board aimed to stay within a budget, and maintain affordability. It's fully aluminum and anodized beautifully, but to achieve this price point, the quality bar is lower than some of our more "premium line" boards, such as the Satisfaction75 and Chimera65. Customers have been happy with the quality of the Brutal-line boards, but we like to communicate this prior to purchase.
In general, large defects to visible faces will make a board B stock. But minor issues, small issues that are only visible in just the right angle of lighting, or small dents or blemishes on the bottom of the case that are not visible when the keyboard is fully built and on the desk will not cause a B stock evaluation.
Keyboard cases that ship with keyboards are meant to protect keyboards during shipping. These keyboard cases are made to order to fit the keyboard precisely, and are limited in quantity. As such, we do not replace keyboard cases if the keyboard case arrives damaged. Ideally, no keyboard carrying case arrives damaged, but at times, couriers are rough with packages and damages can occur. In these instances, we offer customers a $5 coupon off their next order as compensation.
We use photos of our products in hand when possible to show how they look in realistic situations. Sometimes the product might look different within the same listing- this is generally caused by different lighting conditions. When possible, we try to use different lighting conditions to show what the product might look like in different scenarios.