As a rule, I don’t accept returns due to the nature of these products. If you have a problem with your order, please email me and I will do the best I can to help out. If there are extenuating circumstances, return authorization will be granted on a case-by-case basis.
Can you offer cheaper shipping?
No, the shipping prices that are shown are directly pulled from USPS, DHL, and UPS, and are the actual price. These are the cheapest prices I am able to get.
What is your processing time?
In most instances, we ship within 2-3 business days.
Can I cancel my order?
You can cancel your order. Due to new payment processor rules, user-initiated cancellations are subject to a 3% cancellation fee. Please email us at support <at> cannonkeys.com to cancel your order. This fee does not apply to group buy items that fail to hit MOQ.
I placed two orders. Can you combine them and refund shipping?
Unfortunately, we don't have a great way to handle combining orders in our system. This is something we hope to improve, but for the time being, we cannot combine orders. Instead, please email support <at> cannonkeys.com to request an order edit. We'll be happy to help.
Will you mark down the value of my order for customs?
No. This is illegal and could get us into a lot of trouble.
Where are you located?
I am located in Rhode Island (RI) in the United States
Can I change my shipping address?
Yes you can. Please email us at support <at> cannonkeys.com with your order number and new address. Please note that depending on where you are changing the address to, there may be additional shipping charges.
What happens if a package is "returned to sender"?
If we receive a "return to sender" package we will refund the items in the order minus a 3% return to sender fee. We will not refund any shipping charges. If we are billed extra for return shipping, that will also be deducted from the refunded amount.
Can you edit or change my order?
Please email our support email to handle order edits.
I sent you an email and haven't heard back in a couple days.
We try to answer emails to support <at> cannonkeys.com within 2-3 business days. Please shoot us another email if you haven’t heard back after 3 business days. Sometimes we miss an email every now and then. We apologize for that!
I sent you a reddit/discord/instagram message, but I haven't heard back? Whats going on?
Our official support channel is our email. Reddit, Discord, and Instagram can be unreliable. Always use email to get in touch with us!
What is a group buy?
Group Buys are a method of sale similar to a pre-order. Payments are collected ahead of time in order to submit a bulk order to a manufacturer for production. Due to this, there is often an extended timeline from the order date to when the product is shipped out, with these timelines ranging from a couple weeks to several months. In all Group Buys posted here on the site I will include on the order page an estimated timeline for production and shipment.
If a group buy item does not hit MOQ, all orders for that item will be cancelled. Those orders will not be subject to the 3% cancellation fee.
You missed your estimated timeline. What's going on?
I provide updates for all group buys, so that customers can stay informed and up to date on the progress. Many times unforeseen issues can occur, which can cause delays.
Can I get a refund for my Group Buy purchase? I changed my mind.
The nature of the GB process means that funds for refunds are typically not available after submission of the group payment to the manufacturer. Once the bulk order is submitted, the money that would be available for refunds is gone. That said, refunds may be made available on a case-by-case basis at my discretion, given extenuating circumstances.
Can I transfer my GB spot?
We do not allow for transferring of GB spots for any reason. If you need a refund, we do allow for those on a case-by-case basis at our discretion. Selling of GB spots will result in cancellation.
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